Shipping Policy

Last Updated: April 28, 2025

1. Introduction

This Shipping Policy explains the shipping procedures and policies of Ylabès FZ LLC ("Ylabès", "we", "us", or "our") for orders placed through www.ylabes.com (the "Website"). By placing an order through our Website, you agree to the terms described in this Shipping Policy.

2. Order Processing

2.1 Processing Time

Orders are typically processed within 5-7 business days after payment confirmation. During peak seasons, holidays, or promotional periods, order processing may take longer. We will notify you of any significant delays affecting your order.

2.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email with your order number and details. After your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information when available.

2.3 Order Cancellation

To cancel an order, please contact our customer service team as soon as possible at info@ylabes.com. We can only cancel orders that have not yet been processed for shipping. Once an order has been shipped, it cannot be canceled, and our return policy will apply.

3. Shipping Methods and Delivery Times

3.4 Delivery Time Estimates

Delivery times are estimates and begin from the date of shipment, not the order date. Delivery times are not guaranteed and may vary based on:

Customs clearance procedures
Local delivery conditions
Weather conditions
Unforeseen circumstances

4. Shipping Restrictions

4.1 Restricted Locations

We currently do not ship to the following locations:

[Please contact us to provide an up to date list]

If your shipping address is in one of these locations, please contact our customer service team for alternative arrangements.

4.2 P.O. Boxes

We cannot ship to P.O. boxes for certain product categories due to carrier restrictions. Please provide a physical street address for delivery.

5. Tracking Your Order

5.1 Tracking Information

Once your order ships, you will receive an email with tracking information. You can also track your order by:

Logging into your account on www.ylabes.com
Visiting the "Order Status" page
Contacting our customer service team

5.2 Tracking Issues

If your tracking information shows no movement for more than 48 hours or indicates an issue, please contact our customer service team for assistance.

6. International Orders

6.1 Customs and Import Duties

For international orders, you may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in our shipping charges. We have no control over these charges and cannot predict their amount.

6.2 Customs Delays

International shipments may be subject to customs inspection, which can cause delays beyond our estimated delivery times. We are not responsible for customs delays, and these additional days are not included in our delivery time estimates.

6.3 Refused Shipments

If you refuse to pay the customs duties or taxes for your order, or if customs authorities return or destroy the package, you will still be responsible for the original shipping charges, and we will not issue a refund for the product.

7. Missing or Lost Packages

7.1 Domestic Orders

For domestic orders, a package is considered lost if it has not been delivered within 7 business days past the estimated delivery date. Please contact our customer service team if you believe your package is lost.

7.2 International Orders

For international orders, a package is considered lost if it has not been delivered within 21 business days past the estimated delivery date. Please contact our customer service team if you believe your package is lost.

7.3 Claims Process

If your package is confirmed lost, we will either:

Ship a replacement at no additional cost, or
Issue a full refund for the order

We reserve the right to choose which resolution to offer based on product availability and other factors.

8. Damaged Packages

8.1 Inspection Upon Delivery

We recommend inspecting all packages upon delivery. If a package appears damaged, please:

Note the damage on the delivery receipt before signing
Take photos of the damaged package and products
Contact our customer service team within 48 hours of delivery

8.2 Claims Process

For damaged items, please provide:

Order number
Photos of the damaged product and packaging
Description of the damage

Once verified, we will either:

Ship a replacement at no additional cost, or
Issue a full or partial refund

9. Address Changes

9.1 Before Shipment

If you need to change your shipping address before your order ships, please contact our customer service team immediately. We will try to accommodate your request if the order has not yet been processed.

9.2 After Shipment

Once an order has shipped, we cannot change the delivery address. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may incur additional shipping fees.

10. Contact Information

For any questions or concerns regarding your shipment, please contact our customer service team:

Ylabès FZ LLC
Email: info@ylabes.com

11. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes indicates your acceptance of the new Shipping Policy.