Refund Policy

Last Updated: April 28, 2025

1. Introduction

This Refund Policy outlines the guidelines and procedures for returns, exchanges, and refunds offered by Ylabès FZ LLC ("Ylabès", "we", "us", or "our") for purchases made through www.ylabes.com (the "Website"). By placing an order through our Website, you agree to the terms described in this Refund Policy.

2. Return Eligibility

2.1 General Return Policy

You may return most new, unopened items within 7 days of delivery for a full refund. if the item is defective, damaged, or significantly different from what was described on our Website.

2.2 Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Intimate or sanitary items
Items marked as "Final Sale" or "Non-Returnable"

2.3 Sale Items

Items purchased on sale or with a promotional discount are eligible for return according to our standard return policy unless otherwise stated at the time of purchase.

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

Contact our customer service team at info@ylabes.com or through the "Returns" section of your account on our Website
Provide your order number, the item(s) you wish to return, and the reason for return
Our customer service team will review your request and provide you with return instructions and a Return Authorization Number (RAN)

Important: Do not send any items back without first obtaining a Return Authorization Number.

3.2 Return Shipping

After receiving return approval:

Pack the item(s) securely in their original packaging, if possible
Include all original tags, accessories, and documentation
Include a copy of your receipt or packing slip
Clearly mark the Return Authorization Number on the outside of the package
Ship the package to the address provided in your return instructions

3.3 Return Shipping Costs

For returns due to change of mind or other non-defect reasons, the customer is responsible for return shipping costs.
International customers are responsible for all return shipping costs, duties, and taxes associated with the return shipment unless the return is due to our error.

3.4 Return Condition Requirements

All returned items must be:

In their original, undamaged condition
Complete with all parts, accessories, instructions, and documentation
Free from signs of excessive use, wear, or damage beyond the reported issue (for defective items)
Properly packaged to prevent damage during return shipping

4. Refund Process

4.1 Refund Timeline

Once we receive your returned item(s), our team will inspect them to verify their condition and eligibility for refund. This process typically takes 8-10 business days from the receipt of your return.

4.2 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

Credit/debit card refunds: 5-10 business days to appear on your statement
PayPal/digital wallet refunds: 3-5 business days
Bank transfers: 5-15 business days
Store credit: Immediate upon approval

4.4 Refund Amount

The refund amount will include:

The purchase price of the returned item(s)

The refund amount will not include:

Return shipping costs (unless the return is due to our error)
Gift wrapping or other additional services
Installation or service fees

5. Exchanges

5.1 Exchange Process

If you wish to exchange an item for a different size, color, or model:

Follow the same process as for returns
Specify the item you would like in exchange during the return request
If the exchange item is available, we will hold it for you while we await your return

5.2 Price Differences

If the exchange item costs more than the original, you will need to pay the difference.
If the exchange item costs less than the original, we will refund the difference.

5.3 Exchange Shipping

For domestic exchanges:

If the exchange is due to our error, we cover shipping both ways.
If the exchange is for preference reasons, you pay for the return shipping, and we cover the shipping for the new item.

For international exchanges:

The customer is responsible for all shipping costs, duties, and taxes for both return and new shipment, unless the exchange is due to our error.

6. Damaged or Defective Items

6.1 Reporting Process

If you receive a damaged or defective item:

Contact us within 48 hours of delivery
Provide photos of the damage or description of the defect
Keep all original packaging until the claim is resolved

6.2 Resolution Options

For damaged or defective items, we offer:

Replacement of the same item (if in stock)
Exchange for a different item of equal value
Full refund including original shipping charges

7. Cancellations

7.1 Order Cancellation

You may request to cancel an order before it ships by contacting our customer service team immediately. We process orders quickly, so we cannot guarantee that we can cancel an order once it has been placed.

7.2 Cancellation Refunds

If we are able to cancel your order before it ships, we will issue a full refund to your original payment method within 3-5 business days.

8. Store Credit and Gift Cards

8.1 Store Credit

Store credit issued as a refund:

Is valid for 12 months from the date of issue
Cannot be converted to cash
Can be used for multiple purchases until the balance is depleted

9.2 Discontinued Items

For discontinued items:

Are not eligible for return .

9.3 Sale and Clearance Items

Items purchased on sale or clearance:

Are not eligible for return .

10. Contact Information

For any questions or concerns regarding returns, exchanges, or refunds, please contact our customer service team:

Ylabès FZ LLC
Email: info@ylabes.com

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes indicates your acceptance of the new Refund Policy.